Word of Mouth Computers and Electronics, LLC
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This position is for a Level 1 or Level 2 Help Desk Technician to work at our home office in Hobe Sound, FL
DO NOT SEND RESUMES UNTIL YOU READ THE FULL POSTING DESCRIPTION
Technical qualifications are the second most important group characteristics we are looking for.
The most important qualification after the technical ones are met is WHO YOU ARE. We are building this company on our people and their character. We pay well, but the real value of our company to our employees and subcontractors is our work environment and low stress attitudes.
We need folks who:
-Show up early to work
-Are willing to do what it takes to please our clients
-ALWAYS do the right thing
-Diligently and vigilantly work to improve both our company and our clients
-Can smile even when they are working a tough issue
Our clients are mostly businesses and individuals throughout Martin and Palm Beach County.
More than 90% of our reactive calls are handled via remote access.
The person who gets this position will be responsible for dispatching and help desk calls. Escalation procedures and policies are in writing and easy to understand and follow. We are a small business that is organized like a large business.
If you are interested in working in a fast moving, positive environment where you can show off your techie skills this may be the job for you!
Please submit a resume with work history and 3-4 sentence answers to the following essay questions:
1) A network issue was not able to be resolved at the help desk due to connection problems. You have been dispatched to the client's location to resolve the issue. You find that there is an intermittent problem with a router that was recently installed by a competitor. How would you proceed?
2) A virus has infected a client's PC and you are troubleshooting the issue from the help desk. The virus has done serious damage to the customer's PC and you have determined that the virus has done so much damage to the OS that you will need to reinstall the OS. The customer is not computer savvy and needs to retain their files, documents and software. How would you proceed?
We're looking forward to hearing from you! :)